Terms

Ordering and payment

Submitting the order form creates an order and a Mollie payment link. The order is an offer to buy; the contract forms when the payment arrives. Until then nothing is owed: an unpaid order simply lapses and can be ignored.

Prices are in euros, and euros are what is charged; any amount shown in another currency is indicative only, converted at the ECB reference rate of the date shown. Inside the EU the shown price includes 21% Dutch VAT. Outside the EU the sale is a zero-rated export at the derived ex-VAT price, and the price then excludes import duty, import VAT, tariffs and any carrier handling or brokerage fee. Those charges arise on arrival in your country, are levied by the carrier or your customs authority, and are solely a matter between you and them: Catcrafts does not collect them, cannot bindingly estimate them, is not a party to their assessment, and refusal to pay them does not undo the sale. Your bank or card sets the actual euro conversion rate for whatever you pay with.

Payment is handled by Mollie, a Dutch licensed payment institution. Catcrafts never sees your card number or bank credentials.

For support related to orders please contact orders@catcrafts.net

Fulfilment

Devices are sourced, flashed and tested to order. There is no warehouse. Allow up to a week between payment and dispatch; the order page and email updates track it. If sourcing falls through, you get the money back, promptly and in full.

Shipping is tracked and insured. The tiers and prices are shown at checkout before you commit.

Warranty

Everything sold here is warranted by Catcrafts for two years from delivery, worldwide. One counter: every claim goes to Catcrafts, and Catcrafts deals with whoever needs dealing with. You never have to work out whether a fault is hardware or software, or talk to a manufacturer.

Behind that counter the split is simple. Software Catcrafts wrote is fixed by Catcrafts with an update, delivered remotely like any other update. If a fault stops the product from starting, Catcrafts provides the tools and walks you through recovering it in place, so a software fault still does not mean sending anything anywhere. Hardware faults are handled through the manufacturer's or supplier's warranty: Catcrafts keeps the purchase paperwork those claims depend on and runs the process end to end. What that means for a specific product is described on its own page.

When a product does have to travel (a hardware fault, or a product so far gone it no longer responds to recovery tools at all), the shipping is paid by Catcrafts, both directions, worldwide. Every unit is tested before dispatch, so a genuine defect should be rare. When one happens anyway, it should not cost you anything. The one exception: if a returned product turns out to have no fault, or the damage is yours (a drop, water damage, a repair attempt gone wrong), the repair and the shipping are billed at cost, and you are told the price before any work happens.

If you are an EU consumer you additionally hold the statutory conformity guarantee: under Dutch law it lasts as long as a product of this kind may reasonably be expected to last, a defect appearing in the first year is presumed to have existed at delivery, and remedies under it are free. Nothing in this section limits those rights.

For warranty please contact warranty@catcrafts.net

Returns

EU consumers can withdraw from the purchase within 14 days of delivery, no reason needed: send an email, send the product back, and the price plus the standard shipping you paid is refunded within 14 days of your notice, though the refund can wait until the product is back or you show it has been shipped. Return shipping is yours to arrange and pay. You may inspect the product as you would in a shop; value lost through use beyond that can be deducted from the refund.

Outside the EU, sales are final except for defects: the warranty above applies in full, but there is no change-of-mind window. Import duties and fees paid to your own authorities are between you and them and are never refunded by Catcrafts in any case.

A product that arrives broken is a warranty case, not a return: the warranty section applies, and the shipping is on Catcrafts.