Terms

Ordering and payment

Submitting the order form creates an order and shows you how to pay it: account details and a payment reference for a bank transfer, or a receiving address for cryptocurrency. The order is an offer to buy; the contract forms when the payment arrives. Until then nothing is owed: an unpaid order simply lapses and can be ignored. An unpaid bank-transfer order is held for about two weeks and a cryptocurrency order's address stays reserved for about a day; after that each lapses like any other unpaid order. In both cases a payment that arrives late is not lost, because the account and the address remain Catcrafts', and it is settled by hand on request.

Prices are in euros, and euros are what is charged; any amount shown in another currency is indicative only, converted at the ECB reference rate of the date shown. Inside the EU the shown price includes 21% Dutch VAT. Outside the EU the sale is a zero-rated export at the derived ex-VAT price, and the price then excludes import duty, import VAT, tariffs and any carrier handling or brokerage fee. Those charges arise on arrival in your country, are levied by the carrier or your customs authority, and are solely a matter between you and them: Catcrafts does not collect them, cannot bindingly estimate them, is not a party to their assessment, and refusal to pay them does not undo the sale. Your bank or card sets the actual euro conversion rate for whatever you pay with.

Neither method involves a payment provider. A bank payment is an ordinary transfer you make yourself, from your own bank to the account shown on the order page, quoting the reference shown with it: that reference is what matches your payment to your order, and a transfer without it cannot be matched. Cryptocurrency payments are made in EURC, a euro-denominated stablecoin, directly to a wallet address held by Catcrafts and shown on the order page. Catcrafts never sees your card details, your bank credentials or your wallet keys, because at no point are you asked for them. Cards are not accepted.

Paying in cryptocurrency changes how the money moves, not what is owed or what you are owed. Payment is accepted in EURC only, which is denominated in euros: the amount to send is exactly the euro price, with no exchange rate involved, and it must arrive in full on one of the networks the order page lists. A payment split across several networks cannot be accepted automatically.

Every refund under the sections below is owed in euros, and is paid back the way you paid. A bank transfer is refunded by transfer to the account it came from. A cryptocurrency payment is refunded in EURC to a wallet address you give at the time, since there is nothing to send it back to otherwise.

For support related to orders please contact orders@catcrafts.net

Donations

The shop also takes donations: you name the amount, and the same two payment methods apply, a bank transfer or EURC. A donation is a gift that funds the open-source work; nothing is supplied in return, so no VAT is charged and no invoice is issued. The order page for a donation is its receipt.

Because nothing ships, no name or address is asked for. An email address is optional and is used only to send the confirmation. Donations appear on the financials page as an aggregate running total, never individually.

A donation is not a purchase, so the returns section below does not apply to it.

Warranty

Everything sold here is warranted by Catcrafts for two years from delivery, worldwide.

Software Catcrafts wrote is fixed by Catcrafts with an update, delivered remotely like any other update. If a fault stops the product from starting, Catcrafts provides the tools and walks you through recovering it in place, so a software fault still does not mean sending anything anywhere.

When a product does have to travel (a hardware fault, or a product so far gone it no longer responds to recovery tools at all), the shipping is paid by Catcrafts, both directions, worldwide. Every unit is tested before dispatch, so a genuine defect should be rare. When one happens anyway, it should not cost you anything. The one exception: if a returned product turns out to have no fault, or the damage is yours (a drop, water damage, a repair attempt gone wrong, or a software fault caused by your own changes), the repair and the shipping are billed at cost, and you are told the price before any work happens.

If you are an EU consumer you additionally hold the statutory conformity guarantee: under Dutch law it lasts as long as a product of this kind may reasonably be expected to last, a defect appearing in the first year is presumed to have existed at delivery, and remedies under it are free. Nothing in this section limits those rights.

For warranty please contact warranty@catcrafts.net

Returns

EU consumers can withdraw from the purchase within 14 days of delivery, no reason needed: send an email, send the product back, and the price plus the standard shipping you paid is refunded when the product has beeb retuned and inspected. Return shipping is yours to arrange and pay. You may inspect the product as you would in a shop. value lost through use beyond that can be deducted from the refund.

Outside the EU, sales are final except for defects: the warranty above applies in full, but there is no change-of-mind window. Import duties and fees paid to your own authorities are between you and them and are never refunded by Catcrafts in any case.

A product that arrives broken is a warranty case, not a return: the warranty section applies, and the shipping is on Catcrafts.